Lost or Damaged Baggage
Lost Baggage
If your confirmed bag does not arrive on your flight with you, please complete a baggage claim from this QR code or by clicking the link to the Baggage Claim.
We will trace your bag and once found will arrange for delivery (except excess baggage which is held for pick-up.)
If you have necessary, out of pocket expenses due to a delayed bag we will compensate you for those reasonable amounts.
If your bag has not been found with-in 21 days, we will pay you the value of the bag up to the maximum liability.
Damaged Bags
For damaged bags passengers must file a claim for expenses by completing a baggage claim from this QR code or by clicking the link to the Baggage Claim.
For damaged baggage, the claim must be submitted within 7 days after the passenger receives the baggage. For potentially lost baggage, the claim must be submitted within 21 days after it was supposed to arrive.
PAL Airline’s maximum liability for lost, delayed, or damaged baggage is now $2400.00 CAD per person, per incident. Passengers may be entitled to this compensation in the event baggage has been lost or damaged beyond normal wear and tear.
For more information on lost or damaged baggage compensation rates, please visit: