PAL Airlines
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Traveling With Pets, Service / Specialty Animals

Travelling with Pets as Checked Baggage

  • PAL Airlines does not allow the carriage of any animals in the cabin of the aircraft with the exception of service, specialty and emotional support animals, and will accept live animals as checked baggage only.
  • A maximum of two animals will be permitted in one kennel, providing the animals are familiar with each other and they may both stand up and turn around freely.
  • The maximum number of kennels per flight is limited, and as such, early booking is encouraged. Please note: During the period from December 15th to January 9th, PAL Airlines will only accept one kennel as checked baggage due to increased loads during the Christmas season.
  • PAL Airlines assumes no responsibility for feeding and/or caring for pets nor will the PAL Airlines assume responsibility for injury, sickness or death of pets during travel.

For a pet to be accepted for carriage as checked baggage, the following conditions must be met:

1. The caring kennel must be hard-sided, leak-proof, and not allow for any protrusion of the animal’s paws. (Wire cages are not permitted.)
2. Any affixed wheels must be moved by the owner prior to loading the kennel onto the aircraft.
3. Kennel door must have a secure latch but not be locked with any type of locking mechanism. The pet must be accessible by PAL Airlines.
4. PAL Airlines reserves the right to refuse transport to any animal that appears to be aggressive, in distress, unruly or whose health appears questionable for travel.
5. The animal must be a minimum of 8 weeks old.
6. The kennel must be marked with each pet’s name and the owner’s contact information.
7. Owners are advised to feed their pets only a light meal prior to departure and to give them a small drink of water before being brought to the check-in counter. A toy or blanket can be placed in the kennel to help the animal feel calm.
8. The owner of the animal should exercise their pet before leaving for the airport. We do not recommend tranquilizers or other medications be administered to pets. If the pet is tranquilized, the owner will require a letter from a veterinarian upon check-in stating the animal is acceptable for travel.
9. The passenger is required to pay a kennel fee, which is charged per direction, per kennel, whether or not the passenger is travelling with any checked bags. The rates are as follows:

Size IATA Code External Dimensions Internal Dimensions Cost
Small 0 21”L x
16”W x
17”L x
12”W x
75.00 + tax
Medium 200 28”L x
20.5”W x
28”L x
16”W x
75.00 + tax
Large 400 36”L x
25”W x
32”L x
22”W x
100.00 + tax
Extra Large 500 40”L x
28”W x
36”L x
24”W x
100.00 + tax

Connecting Flights with Air Borealis

  • Air Borealis will only accept one kennel per flight due to the size of the aircraft and as such, early booking is encouraged.
  • Animals are not accepted on Air Borealis flights from October 15th-April 15th due to cold temperatures.

Service Animals

Service animals provide assistance to a person with a disability and are certified, in writing, as being trained by a professional service institution.

PAL Airlines allows service animals to ride free of charge and in the aircraft’s cabin, as long as they remain harnessed and at their owner’s feet for the duration of the flight.

Specialty Animals

Specialty animals are defined as dogs that are not providing a service to a person with a disability, but are trained to perform professional functions. A registered certificate would be required as proof the dog and handler are trained.

We allow specialty dogs to travel with the certified trainer/owner and they must remain harnessed and at the trainer/owner’s feet for the duration of the flight. The fare for the dog will be the same as the fare paid by the trainer/owner of the dog.

Emotional Support Dogs

Emotional support dogs provide assistance to a person with a disability. Passengers who must travel with an emotional support dog must provide a letter, dated no more than one year prior to the date of travel, confirming that he or she has a mental or emotional disability recognized by the DSM-IV (Diagnostic and Statistical Manual of Mental Disorders) and requires the emotional support dog for emotional or psychiatric support during travel and/or at destination.

The person who prepares the letter must be a licensed medical health professional and the letter must include information on the medical health professional’s license (i.e. type of license, date issued, and issuing authority). The passenger must currently be under the care of the licensed medical health professional who prepared the required letter.

PAL Airlines allows emotional support dogs to ride free of charge and in the aircraft’s cabin, providing they remain harnessed or in their carrier, which may be no larger than 12x16x10in in volume.

PAL Airlines will accept only dogs as emotional support animals.